We have a 14-day Return Policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hello@thesaltwatersauna.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@thesaltwatersauna.com.
Clearance items.
Items with 30% or more off the original value are considered clearance items and are non-refundable/returnable.
Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will refund the full amount of the original purchase for exchanges.
Refunds.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less our £2.50 re-stock fee. Please remember it can take some time for your bank or credit card company to process and post the refund.
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