The Saltwater Sauna

FREQUENTLY ASKED QUESTIONS

 

What is your cancellation policy?


To cancel or reschedule your booking, please email us on thesaltwatersauna@gmail.com with your booking details and preferred option for refund or credit in the email subject line. Cancellation times for refunds or credit

  • 5 days' (120 hrs) notice: full refund or full credit
  • 3 days' (72 hrs) notice: 50% refund or full credit
  • 48-24 hrs notice: full credit only
  • 24-2 hrs notice: 50% credit only
We regret that we can't give a refund or full credit if it's less than 24 hrs notice. We do not refund ‘no shows’ (less than 2 hours notice). If closed due to Covid restrictions, a full refund or credit will be given at any time. In the event that we cancel a booking, you will be notified by email / mobile and refunded / credited. The Saltwater Sauna operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.




What should I bring with me?


Due to limited space, we advise bringing minimal personal belongings with you. You'll need swimwear, a water bottle, and a towel to sit on in the sauna. We advise appropriate beach footwear, and for the winter months, warm clothing to change back into after-sauna, such as woolly hats and socks.




What time should I arrive before my session?


Please arrive 5 minutes before your time-slot to allow ample time for briefing. Changing times are included in your booking; arriving late will shorten the duration of your experience.




Where can I park?


The closest car park is the 'Sandbanks Car Park' (Banks Road, BH13 8QJ), located adjacent to 'Sandbanks Crazy Golf', a 3-minute walk away from our beach-side location at BH13 7PP. Alternatively, park on Banks Road, where you can pass through the sand-dunes, a 1-minute walk.




Where can I leave my belongings?


Due to limited space, we advise bringing minimal personal belongings with you. You will be able to leave your belongings in the changing area at your own risk.




How does the 35-minute Sauna Experience work?


Recommended for our regulars' 'quick fix' sauna immersion, limited to 5 people. To gain the full benefits of hot-cold exposure, spend up to 10-15 minutes in the sauna, before dipping in the sea or enjoying a chilly beach-side shower - and repeat. For a 35-minute experience, you'll have time for 5 minutes changing on arrival, 1 x 15 minute sauna or 2 x 8 minute sauna, a quick dip in the sea, and changing afterwards before your booking comes to an end.




How does the 65-minute Sauna Experience work?


Recommended for those looking to gain the full benefits of authentic Finnish sauna culture. For Finns, going to sauna is not just about relaxing and getting physically clean, but also about enjoying conversation and nature. For a 65-minute experience, you'll have ample time to change, and to fully immerse in the experience, both in and out of the sauna. For up to 8 people.




What can I expect from the changing room?


There is a small changing room (1.2m x 1.1m) as you enter the sauna, separated by a frosted glass door, providing privacy and a space to keep the heat in, as well as an area for you to leave your belongings. Please note that all our experiences include time for changing before and after the sauna, and larger groups will need to change periodically as their booking time nears its end.




Can I put water on the stove?


For an authentic Finnish experience, customers can manage the 'löyly' (the steam that rises from the sauna stove), allowing control of heat and intensity. Adding water over the rocks humidifies the session and is one of the best aspects of an authentic Finnish sauna. However, please remember not to dump water on the rocks; instead, drizzle water on with a ladle intermittently until the heat reaches an appropriate level. At all times, a trained member of staff will be nearby for any queries and support you may need managing the heat and the water on the rocks.




Who can use the sauna?


Up to 8 people for 65-minute sessions, and 5 people for 35-minute sessions. If you are pregnant or have any underlying health problems, please seek advice from your doctor before booking. Listen to your body, take lots of breaks, and keep hydrated.

Anyone under the age of 16 using the sauna must be accompanied by an adult. We regret that children under the age of 13 are not permitted to use the sauna.

Remember to sign our waiver form before arriving for your session.




What is your Covid-19 policy?


Sufficient sauna ventilation is one of the most integral aspects of an authentic Finnish sauna.

A constant source of fresh air ensures the hot air is well circulated and used air removed before it becomed stagnant. For your safety, our sauna and changing room will also be fully ventilated and cleaned between each group to ensure fresh air quality.

If you’re feeling unwell, please get in touch. Full credit will be given up to 24 hours prior to your booking.




How can I contact you?


The best way to contact us is to get in touch via email thesaltwatersauna@gmail.com or the online contact form. You can also contact us on social media or by SMS (+44 (0)7883 308511). Please note that we do not take bookings via phone.





For any further enquiries...

We want all our guests to feel at ease, so please feel free to contact us via email or on our social media channels, and we'll help answer any questions and alleviate any concerns.