Question 1

How do I book?

Accepted Answer

Please note, we do not take bookings prior to 4 weeks in advance to keep the booking process fair for everyone. We reserve the right to remove / change any time slots prior to releasing them on the website.

The sauna is bookable 4 weeks (28 days) in advance, to the minute. This means that, for example, an 8:15am time slot on a Saturday will be available to book on the website 4 weeks before on a Saturday, at 8:15am. No bookings are released at midnight.

Our bookings are available on a 'first come, first served' basis; the system doesn't reserve bookings until all details have been completed and the booking paid for. If you're looking to book multiple spaces for a communal sauna, please see 'How do I book multiple spaces for a communal sauna?'
 
You can see all our available time slots on the online booking system; simply choose your experience and continue to the booking calendar for that experience.

If you're unable to choose a time slot on the booking calendar, it's likely the date or time is simply not available to book yet (i.e. further than 28 days away). If the booking calendar shows no availability at a certain date or time, we may be fully booked or closed, or the time slot may have been reserved for a communal sauna or an event.

Question 2

How do I book multiple spaces for a communal sauna?

Accepted Answer

If you're looking to book multiple spaces for a communal sauna (maximum 4), you can do this by choosing the number of participants on a drop-down menu when booking. Where no option to book multiple spaces is available, this means there is only one space left. Please check the number of spaces available on the 'Communal Spaces' schedule under the booking calendar before booking (cancellation policy applies for incorrect bookings).

Please note your communal sauna booking is personal and cannot be shared / split with another person during the session - any person wanting to use the sauna will need to book an individual space.

To ensure an inclusive communal sauna experience, no more than 4 out of the available spaces can be booked by a single individual, promoting an open and shared environment for all participants looking to book onto a communal sauna.

Question 3

How do I cancel / reschedule my booking?

Accepted Answer

Please log into your member account on the website to cancel / reschedule your upcoming bookings within our cancellation policy (48h).
 
Cancellation Policy
 • 48h+: cancel on your account for full refund or reschedule for an alternative available time slot in the 4-week booking window
 • 48-24h: although no credit is guaranteed for last minute cancellations, we'll always do our best to fill the slot to be able to offer credit / reschedule your booking within the 4-week booking window; please email us to cancel / reschedule within 48-24h before your scheduled booking
 • -24h: unfortunately we're unable to reschedule / offer credit with less than 24h notice
 • We do not offer credit for ‘no shows’
 • Please ensure you've booked the correct location, as we're unable to cancel / reschedule to an alternative site outside our cancellation policy
 • All sauna sessions are transferable, if you are unable to attend; you can gift your session to a friend / family if you're unable to attend last minute.
 
The Saltwater Sauna operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

Question 4

How do I redeem my sauna voucher?

Accepted Answer

You can use your voucher towards any of our experiences, at all our locations, directly on the website by entering the voucher code to the 'Enter a promo code' box at checkout.

All our vouchers can be used towards private bookings or spaces in a communal sauna (unless stated otherwise). Please note all our voucher codes are 'one-time-use' codes and cannot be used multiple times, nor combined with other vouchers.

See our full voucher T&C's here.(www.thesaltwatersauna.com/vouchers)

Question 5

How can I contact you?

Accepted Answer

To ensure your question hasn't already been answered, and to avoid unnecessary admin for our small team, please read through the rest of the FAQs before getting in touch.

For any further enquiries, please email us at hello@thesaltwatersauna.com (hello@thesaltwatersauna.com)and we'll be in touch shortly.

Question 6

Christmas & New Year's bookings

Accepted Answer

Slightly differently to previous years, we will be releasing our Christmas & New Year’s dates only (24th-26th Dec, 31st Dec & 1st Jan) on Saturday 1st November at 1pm. Please set your reminders to avoid missing out!

Here's how to book:
 • 'Xmas Sauna': Christmas Eve, Christmas Day & Boxing Day
 • 'New Year's Sauna': New Year's Eve & New Year's Day
 • 'Festive Communal Sauna': communal saunas on Christmas Eve, Christmas Day, Boxing Day, New Year's Eve, & New Year's Day

All other days in December and from 2nd January onwards will be available 4 weeks in advance as usual.

In case you've missed out on the day or time that you were looking to book, please get in touch via email at hello@thesaltwatersauna.com (hello@thesaltwatersauna.com)to be added onto our waiting list for cancellations. Any time slots that become available will be offered to the waiting list first.

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