frequently asked questions.

Please note, we do not take bookings prior to 4 weeks in advance to keep the booking process fair for everyone. We reserve the right to remove / change any time slots prior to releasing them on the website. The sauna is bookable 4 weeks (28 days) in advance, to the minute. This means that, for example, an 8:15am time slot on a Saturday will be available to book on the website 4 weeks before on a Saturday, at 8:15am. No bookings are released at midnight. Our bookings are available on a 'first come, first served' basis; the system doesn't reserve bookings until all details have been completed and the booking paid for. If you're looking to book multiple spaces for a communal sauna, please see 'How do I book multiple spaces for a communal sauna?' You can see all our available time slots on the online booking system; simply choose your experience and continue to the booking calendar for that experience. If you're unable to choose a time slot on the booking calendar, it's likely the date or time is simply not available to book yet (i.e. further than 28 days away). If the booking calendar shows no availability at a certain date or time, we may be fully booked or closed, or the time slot may have been reserved for a communal sauna or an event.

If you're looking to book multiple spaces for a communal sauna (maximum 4), you can do this by choosing the number of participants on a drop-down menu when booking. Where no option to book multiple spaces is available, this means there is only one space left. Please check the number of spaces available on the 'Communal Spaces' schedule under the booking calendar before booking (cancellation policy applies for incorrect bookings). Please note your communal sauna booking is personal and cannot be shared / split with another person during the session - any person wanting to use the sauna will need to book an individual space. To ensure an inclusive communal sauna experience, no more than 4 out of the available spaces can be booked by a single individual, promoting an open and shared environment for all participants looking to book onto a communal sauna.

To manage your booking, log in to your account. Cancellation Policy • 48h+ notice: Full refund or reschedule within 4-week window by logging into your account • 48–24h notice: Email in and we’ll attempt to fill the space; credit offered if successful - no credit guaranteed for last minute cancellations • <24h notice: Non-refundable • No-shows: Non-refundable • All sauna sessions are transferable, if you are unable to attend; you can gift your session to a friend / family if you're unable to attend last minute Please ensure you've booked the correct location, as we're unable to cancel / reschedule to an alternative site outside our cancellation policy. The Saltwater Sauna operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

You can use your voucher towards any of our experiences, at all our locations, directly on the website by entering the voucher code to the 'Enter a promo code' box at checkout. All our vouchers can be used towards private bookings or spaces in a communal sauna (unless stated otherwise). Please note all our voucher codes are 'one-time-use' codes and cannot be used multiple times, nor combined with other vouchers. See our full voucher T&C's here.(www.thesaltwatersauna.com/vouchers)

To ensure your question hasn't already been answered, and to avoid unnecessary admin for our small team, please read through the rest of the FAQs before getting in touch. For any further enquiries, please email us at hello@thesaltwatersauna.com (hello@thesaltwatersauna.com)and we'll be in touch shortly.

Slightly differently to previous years, we will be releasing our Christmas & New Year’s dates only (24th-26th Dec, 31st Dec & 1st Jan) on Saturday 1st November at 1pm. Please set your reminders to avoid missing out! Here's how to book: • 'Xmas Sauna': Christmas Eve, Christmas Day & Boxing Day • 'New Year's Sauna': New Year's Eve & New Year's Day • 'Festive Communal Sauna': communal saunas on Christmas Eve, Christmas Day, Boxing Day, New Year's Eve, & New Year's Day All other days in December and from 2nd January onwards will be available 4 weeks in advance as usual. In case you've missed out on the day or time that you were looking to book, please get in touch via email at hello@thesaltwatersauna.com (hello@thesaltwatersauna.com)to be added onto our waiting list for cancellations. Any time slots that become available will be offered to the waiting list first.