frequently asked questions.

We do not take bookings prior to 4 weeks in advance to keep the booking process fair for everyone. We reserve the right to remove / change any time slots prior to releasing them on the website.

The sauna is bookable 4 weeks (28 days) in advance, to the minute. This means that, for example, an 8:00am time slot on a Saturday will be available to book on the website 4 weeks before on a Saturday, at 8:00am.

Our bookings are available on a 'first come, first served' basis; the system doesn't reserve bookings until all details have been completed and the booking paid for.

You can see all our available time slots on the online booking system. If you're unable to choose a time slot on the booking calendar, it's likely the date or time is not available to book yet (i.e. further than 28 days away). If the booking calendar shows no availability at a certain date or time, we may be fully booked or closed, or the time slot may have been reserved for a communal sauna or an event.

To ensure an inclusive communal sauna experience, bookings for communal sessions are now limited to 1 space per person. This helps us maintain an open and shared environment for all guests, while also ensuring every participant completes their own waiver form before attending. As an added bonus, each guest will also collect loyalty points on their own customer account to use towards discounts on future bookings.

You’ll still be able to see how many spaces are available for any individual communal session on the booking calendar before booking. Please check the number of spaces available before booking (cancellation policy applies for incorrect bookings).

Please note your communal sauna booking is personal and cannot be shared / split with another person during the session - every person wanting to use the sauna must book their own individual space and complete their own waiver form.

To manage your booking, log in to your account.

Please ensure you've booked the correct location, date, and time, as we're unable to cancel / reschedule to an alternative site outside our cancellation policy.

Cancellation Policy

• 48h+ notice: Full refund or reschedule within 4-week window by logging into your account

• 48–24h notice: Email in and we’ll attempt to fill the space; credit offered if successful (not guaranteed)*

• <24h notice: Final – no refunds or rescheduling permitted*

• No-shows: Final – no refunds or rescheduling permitted

*All bookings are transferable; you can gift your session to a friend / family if you're unable to attend last minute.

The Saltwater Sauna operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

Private hire is not a standard offering at Boscombe Sauna House. The site is a shared third space for the local community, with staggered sessions that allow a steady and relaxed flow of guests throughout the day.

We are currently focusing on the launch and getting everything running smoothly, but we will be exploring private hire options in the future.

You can use your voucher towards any of our experiences, at all our locations, directly on the website by entering the voucher code to the 'Enter a promo code' box at checkout.

All our vouchers can be used towards private bookings or spaces in a communal sauna (unless stated otherwise). Please note all our voucher codes are 'one-time-use' codes and cannot be used multiple times, nor combined with other vouchers.

See our full voucher T&C's here.

To ensure your question hasn't already been answered, and to avoid unnecessary admin for our small team, please read through the rest of the FAQs before getting in touch.

For any further enquiries, please email us at hello@thesaltwatersauna.com and we'll be in touch shortly.

We release our Christmas & New Year’s dates (24th-26th Dec, 31st Dec & 1st Jan) on Saturday 1st November at 1pm. Please set your reminders to avoid missing out.

Here's how to book:

• 'Xmas Sauna': Christmas Eve, Christmas Day & Boxing Day

• 'New Year's Sauna': New Year's Eve & New Year's Day

• 'Festive Communal Sauna': communal saunas on Christmas Eve, Christmas Day, Boxing Day, New Year's Eve, & New Year's Day

All other days in December and from 2nd January onwards will be available 4 weeks in advance as usual.

In case you've missed out on the day or time that you were looking to book, please get in touch via email at hello@thesaltwatersauna.com to be added onto our waiting list for cancellations. Any time slots that become available will be offered to the waiting list first.