frequently asked questions.

We do not take bookings prior to 4 weeks in advance to keep the booking process fair for everyone. We reserve the right to remove / change / pre-book any time slots prior to releasing them on the website. The sauna is bookable 4 weeks (28 days) in advance, to the minute. This means that, for example, an 8:00am time slot on a Saturday will be available to book on the website 4 weeks before on a Saturday, at 8:00am. Our bookings are available on a 'first come, first served' basis; the system does not reserve bookings until all details have been completed and the booking paid for. You can see all our available time slots on the online booking system. If you're unable to choose a time slot on the booking calendar, it's likely the date or time is not available to book yet (i.e. further than 28 days away). If the booking calendar shows no availability at a certain date or time, we may be fully booked or closed, or the time slot may have been reserved for a communal sauna or an event.

Yes. The maximum number of spaces you can book for a communal sauna in one go depends on the location: Boscombe SAUNA HOUSE: up to 10 spaces Sandbanks, Avon & Lulworth: up to 4 spaces. Please check the number of spaces available on the booking calendar before completing your booking (cancellation policy applies for incorrect bookings). Booking for a group? Please make sure everyone has completed their own waiver before joining us. You can find the waiver form at www.thesaltwatersauna.com/waiver-form. Please note your communal sauna booking is personal and cannot be shared / split with another person during the session - every person wanting to use the sauna must book their own individual space and complete their own waiver form.

To manage your booking, log in to your account. Please ensure you've booked the correct location, date, and time, as we're unable to cancel / reschedule to an alternative site outside our cancellation policy.   Cancellation Policy 48h+ notice: Full refund or reschedule within 4-week window by logging into your account 48–24h notice: Email in and we’ll attempt to fill the space; credit offered if successful (not guaranteed)* <24h notice: Final – no refunds or rescheduling permitted* No-shows: Final – no refunds or rescheduling permitted *All bookings are transferable; you can gift your session to a friend / family if you're unable to attend last minute.   The Saltwater Sauna operators reserve the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

Yes! Whether it's a birthday, networking event, private function, or a bespoke group experience, we'd love to host you. Specific private hire slots are available through our booking system, and if you have a particular date or time in mind that isn't showing, get in touch directly - we can often accommodate bespoke requests around our regular schedule, Monday to Friday. Contact us at hello@thesaltwatersauna.com and we'll talk through the options.

You can use your gift card towards any of our experiences, at all our locations, directly on the website by entering your gift card code at checkout. All our gift cards can be used towards private bookings or spaces in a communal sauna (unless stated otherwise). Please note our gift cards cannot be combined with other vouchers or offers. See our full gift card T&C's here.

To ensure your question hasn't already been answered, and to avoid unnecessary admin for our small team, please read through the rest of the FAQs before getting in touch. For any further enquiries, please email us at hello@thesaltwatersauna.com and we'll be in touch shortly.

We release our Christmas & New Year dates (24th–26th December, 31st December & 1st January) on 1st November (timing TBC). We recommend marking your calendar, as these sessions tend to book up quickly.Here’s how to book:‘Xmas Sauna’ — Christmas Eve, Christmas Day & Boxing Day‘New Year’s Sauna’ — New Year’s Eve & New Year’s Day‘Festive Communal Sauna’ — communal sessions across Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve, & New Year’s DayAll locations — Avon, Boscombe, Lulworth and Sandbanks — will be released at the same time. Communal sauna bookings are limited to 4 spaces per booking.If the date or time you’re looking for has sold out, please email hello@thesaltwatersauna.com to join the waiting list. Any spaces that become available through cancellations will be offered to the waiting list first. Very occasionally, our booking system can accept two bookings for the same time slot when they are submitted within seconds of each other. This happens automatically and, unfortunately, isn’t something we’re able to prevent manually.If this happens, the booking received last will be moved to the closest available time slot of the same booking type (private/communal), and we’ll notify you by email. If the new time doesn’t work for you, we can offer another available time or location, add you to the waiting list for your original slot, or provide a full refund.All other December dates, and dates from 2nd January onwards, will be released 4 weeks in advance as usual.